Resolved -
The Practice Fusion EHR experienced an unexpected outage at 8:49 AM PT/ 11:49 AM ET on November 19, 2024. As soon as we became aware of the outage, our team began investigating and implementing a fix to restore service as quickly as possible.
We have identified a fix and the EHR is now fully operational. You can resume normal work in the system.
We apologize for any inconvenience this may have caused and appreciate your patience while we worked to implement a fix. If you have any questions or experience any issues, please reach out to our support team.
Nov 19, 12:40 PST
Update -
The Practice Fusion EHR experienced an unexpected outage at 8:49 AM PT/ 11:49 AM ET on November 19, 2024. As soon as we became aware of the outage, our team began investigating and implementing a fix to restore service as quickly as possible.
We have identified a fix and the EHR is now fully operational. You can resume normal work in the system.
We apologize for any inconvenience this may have caused and appreciate your patience while we worked to implement a fix. If you have any questions or experience any issues, please reach out to our support team.
Nov 19, 10:56 PST
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 19, 10:54 PST
Update -
The Practice Fusion EHR is experiencing an unexpected outage that started at 8:49 AM PT/ 11:49 AM ET on November 19, 2024.
The EHR is temporarily unavailable, you will be unable to log into your EHR. We will notify you when the issue has been resolved.
Our team is dedicated to the success of your practice and working to restore EHR services as quickly as possible. We apologize for this interruption in service.
While the EHR is unavailable, please continue to manage your practice and follow these steps:
• Follow your downtime readiness plan. Utilize paper copies of records and keep notes to enter into the EHR when it is back online.
• Use offline alternatives for handling labs and prescriptions, such as faxing.
Check Practice Fusion's EHR Status page: https://status.practicefusion.com/. Customer support by phone may be limited during an outage.
Nov 19, 10:30 PST
Update -
We are currently experiencing a system wide outage. We are working to resolve the issue and will post updates here as they become available.
Nov 19, 09:59 PST
Update -
We are currently experiencing a system wide outage. We are working to resolve the issue and will post updates here as they become available.
Nov 19, 09:25 PST
Investigating -
We are aware that some users are unable to log in to the EHR. We are working to resolve the issue and will post updates here as they become available.
Nov 19, 09:01 PST