Update - We are continuing to work on a fix for this issue.
Sep 10, 2024 - 07:39 PDT
Identified - Eligibility checks for certain payers are not available in Practice Fusion because Change Healthcare (CHC) continues to experience service interruptions due to a cyberattack. We are working with CHC and will provide updates as eligibility checks for these payers become available.
Aug 08, 2024 - 08:36 PDT
Practice Fusion EHR
Degraded Performance
90 days ago
99.84
% uptime
Today
Login
?
Operational
90 days ago
99.77
% uptime
Today
eRx
?
Operational
90 days ago
99.54
% uptime
Today
Charting
?
Degraded Performance
90 days ago
100.0
% uptime
Today
Documents
?
Operational
90 days ago
100.0
% uptime
Today
Laboratory & Radiology
?
Operational
90 days ago
100.0
% uptime
Today
Partner Services
?
Operational
90 days ago
99.14
% uptime
Today
Schedule
?
Operational
90 days ago
100.0
% uptime
Today
Tasks
?
Operational
90 days ago
100.0
% uptime
Today
Messaging
?
Operational
90 days ago
100.0
% uptime
Today
Reports
?
Operational
90 days ago
100.0
% uptime
Today
Patient Fusion PHR
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Sep 4, 14:28 PDT
Monitoring -
Zuora has implemented a fix and is monitoring. Please try logging out of Practice Fusion and back in to reload the Subscription tab on your account.
Sep 4, 12:43 PDT
Identified -
Our partner for Subscription services, Zuora, has identified an issue and is investigating. Zuora is reporting status updates for the incident here: https://trust.zuora.com/ Please try logging out of Practice Fusion and back in to reload the Subscription tab on your account.
Sep 4, 12:39 PDT
Investigating -
We are aware of an issue impacting Subscription management. We are working to resolve the issue as soon as possible.
Sep 4, 11:44 PDT