Practice Fusion Status

Update - Change Healthcare is experiencing a network interruption related to a cyber security issue, and security experts are working to address the matter. Practice Fusion is temporarily suspending connectivity with these systems until the issue is resolved. As a result, the Eligibility feature in Practice Fusion may be unavailable. We will provide updates as more information becomes available. Additionally, you can check Change Healthcare’s dashboard for updates: https://status.changehealthcare.com/incidents/hqpjz25fn3n7
Feb 21, 2024 - 14:48 PST
Identified - Our partner Optum (ChangeHealth) for insurance eligibility checks has reported an outage that may persist the rest of the day. Insurance eligibility checks may fail as a result. We will provide updates as they become available.
Feb 21, 2024 - 13:19 PST
Practice Fusion EHR Major Outage
90 days ago
99.94 % uptime
Today
Login ? Operational
90 days ago
99.98 % uptime
Today
eRx ? Operational
90 days ago
100.0 % uptime
Today
Charting ? Operational
90 days ago
100.0 % uptime
Today
Documents ? Operational
90 days ago
100.0 % uptime
Today
Laboratory & Radiology ? Operational
90 days ago
100.0 % uptime
Today
Partner Services ? Major Outage
90 days ago
99.43 % uptime
Today
Schedule ? Operational
90 days ago
100.0 % uptime
Today
Tasks ? Operational
90 days ago
100.0 % uptime
Today
Messaging ? Operational
90 days ago
100.0 % uptime
Today
Reports ? Operational
90 days ago
100.0 % uptime
Today
Patient Fusion PHR ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 22, 2024

No incidents reported today.

Feb 21, 2024
Resolved - This incident has been resolved.
Feb 21, 11:21 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 21, 10:35 PST
Investigating - We are aware of an issue impacting lab values when printing results. We are working to resolve the issue as soon as possible.
Feb 21, 06:59 PST
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Completed - The scheduled maintenance has been completed.
Feb 15, 23:11 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 23:00 PST
Scheduled - The EHR will be undergoing scheduled maintenance and will be temporarily unavailable during the time listed.
Feb 15, 16:53 PST
Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024
Resolved - This incident has been resolved.
Feb 9, 17:14 PST
Identified - The issue impacting Referrals is still ongoing at this time. We received confirmation from our fax referral service provider, Updox, that they are experiencing a system-wide issue, causing the referral delays. The Updox team is working to resolve the issue.
Feb 9, 11:59 PST
Investigating - We are aware of an issue impacting Referrals. Fax referrals sent at 9:00am PT (12:00pm ET) or later may have a delayed delivery. We are working to resolve the issue as soon as possible.
Feb 9, 10:22 PST
Feb 8, 2024

No incidents reported.