Update - Change Healthcare (CHC) continues to experience a network interruption due to a cyberattack; CHC has brought in law enforcement and Mandiant to assist them. The incident is ongoing, and CHC still does not have a timeline for resolution. Practice Fusion suspended connectivity to Change Healthcare’s network on 2/21/24 and these connections will remain suspended as long as appropriate. The CHC cyberattack continues to impact eligibility for payers who process inquiries through Change Healthcare. Practice Fusion has re-routed data flows for some payers who process inquiries through CHC and is working to re-route additional payers. We will provide you with additional updates as they become available. In the meantime, we encourage you to refer to our Knowledge Base article: https://help.practicefusion.com/s/article/change-healthcare-cybersecurity-event or Change Healthcare’s dashboard for updates on the cybersecurity event itself: https://status.changehealthcare.com/incidents/hqpjz25fn3n7
Apr 17, 2024 - 16:15 PDT
Update - Change Healthcare (CHC) continues to experience a network interruption due to a cyberattack; CHC has brought in law enforcement and Mandiant to assist them. The incident is ongoing, and no timeline has been provided for resolution. Practice Fusion suspended connectivity to Change Healthcare’s network on 2/21/24 and these connections will remain suspended as long as appropriate. The CHC cyberattack continues to impact eligibility for payers who process inquiries through Change Healthcare. Practice Fusion has been actively working to mitigate the impact that this cybersecurity event has had on payers who process inquiries through CHC by re-routing data flows through alternate channels where available. We will provide you with additional updates as they become available. In the meantime, we encourage you to refer to our Knowledge Base article: https://help.practicefusion.com/s/article/change-healthcare-cybersecurity-event or Change Healthcare’s dashboard for updates on the cybersecurity event itself: https://status.changehealthcare.com/incidents/hqpjz25fn3n7
Mar 06, 2024 - 15:17 PST
Update - Change Healthcare (CHC) continues to experience a network interruption due to a cyberattack; CHC has brought in law enforcement and Mandiant to assist them. The incident is ongoing, and no timeline has been provided for resolution. Practice Fusion suspended connectivity to Change Healthcare’s network on 2/21/24 and these connections will remain suspended as long as appropriate. The CHC cyberattack continues to impact eligibility for payers who process inquiries through Change Healthcare. Practice Fusion has been actively working to mitigate the impact that this cybersecurity event has had on payers who process inquiries through CHC by re-routing data flows through alternate channels where available. We will provide you with additional updates on our progress as they become available. In the meantime, we encourage you to refer to Change Healthcare’s dashboard for updates on the cybersecurity event itself: https://status.changehealthcare.com/incidents/hqpjz25fn3n7
Feb 28, 2024 - 11:48 PST
Update - Change Healthcare (CHC) continues to experience a network interruption due to a cyberattack; CHC has brought in law enforcement and Mandiant to assist them. The incident is ongoing, and no timeline has been provided for resolution. Practice Fusion suspended connectivity to Change Healthcare’s network on 2/21/24 and these connections will remain suspended as long as appropriate. The CHC cyberattack continues to impact eligibility for payers who process inquiries through Change Healthcare. Practice Fusion has been actively working to mitigate the impact that this cybersecurity event has had on payers who process inquiries through CHC by identifying alternative channels for connection. We will provide you with additional updates on our progress as they become available. In the meantime, we encourage you to refer to Change Healthcare’s dashboard for updates on the cybersecurity event itself: https://status.changehealthcare.com/incidents/hqpjz25fn3n7
Feb 26, 2024 - 16:40 PST
Update - Change Healthcare continues to experience a network interruption related to a cybersecurity issue; they have engaged security experts who are working to address the matter. Practice Fusion has suspended connectivity with these systems until Change Healthcare has resolved the issue. They expect the disruption to last at least through Tuesday 2/27/24. This issue continues to impact eligibility for payers that process inquiries through Change Healthcare. We are actively working to mitigate the effects of this interruption, including by re-routing data flows through alternate channels where available, to minimize the impact to your business. We will provide additional updates as they become available. Additionally, you can refer to Change Healthcare’s dashboard for updates: https://status.changehealthcare.com/incidents/hqpjz25fn3n7
Feb 23, 2024 - 15:23 PST
Update - Change Healthcare is continuing to experience a network interruption related to a cyber security issue, and security experts are working to address the matter. They expect the disruption to last at least through the day. Practice Fusion has suspended connectivity with these systems until the issue is resolved. As a result, the Eligibility feature in Practice Fusion may be unavailable. We will provide updates as more information becomes available. Additionally, you can check Change Healthcare's dashboard for updates: https://status.changehealthcare.com/incidents/hqpjz25fn3n7
Feb 22, 2024 - 09:36 PST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue, and security experts are working to address the matter. Practice Fusion is temporarily suspending connectivity with these systems until the issue is resolved. As a result, the Eligibility feature in Practice Fusion may be unavailable. We will provide updates as more information becomes available. Additionally, you can check Change Healthcare’s dashboard for updates: https://status.changehealthcare.com/incidents/hqpjz25fn3n7
Feb 21, 2024 - 14:48 PST
Identified - Our partner Optum (ChangeHealth) for insurance eligibility checks has reported an outage that may persist the rest of the day. Insurance eligibility checks may fail as a result. We will provide updates as they become available.
Feb 21, 2024 - 13:19 PST
Practice Fusion EHR
Operational
90 days ago
99.86
% uptime
Today
Login
?
Operational
90 days ago
99.59
% uptime
Today
eRx
?
Operational
90 days ago
99.92
% uptime
Today
Charting
?
Operational
90 days ago
100.0
% uptime
Today
Documents
?
Operational
90 days ago
100.0
% uptime
Today
Laboratory & Radiology
?
Operational
90 days ago
100.0
% uptime
Today
Partner Services
?
Operational
90 days ago
99.14
% uptime
Today
Schedule
?
Operational
90 days ago
100.0
% uptime
Today
Tasks
?
Operational
90 days ago
100.0
% uptime
Today
Messaging
?
Operational
90 days ago
100.0
% uptime
Today
Reports
?
Operational
90 days ago
100.0
% uptime
Today
Patient Fusion PHR
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Jul 22, 12:00 PDT
Update -
Some features may not work due to third-party services affected by the CrowdStrike disruption.
Jul 19, 17:49 PDT
Update -
We have implemented a fix, but the problem isn't fully resolved. We anticipate ongoing issues with the services that Practice Fusion relies on. We'll keep monitoring the situation closely.
Jul 19, 09:37 PDT
Monitoring -
We have implemented a fix, but the problem isn't fully resolved. We anticipate ongoing issues with the services that Practice Fusion relies on. We'll keep monitoring the situation closely.
Jul 19, 03:04 PDT
Investigating -
We are currently experiencing a system wide outage. We are working to resolve the issue and will post updates here as they become available.
Jul 18, 22:20 PDT
Resolved -
This incident has been resolved.
Jul 16, 19:00 PDT
Monitoring -
Our vendor, Quest has implemented a fix and indicated services have been restored.
Jul 16, 16:07 PDT
Identified -
Our vendor Quest has identified the issue and is currently working on a resolution.
Jul 16, 11:41 PDT
Investigating -
Quest Labs is are aware of an issue impacting Lab ordering for customers. We are working with them to resolve the issue as soon as possible.
Jul 16, 09:21 PDT