Practice Fusion Status

Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 2024 - 12:50 PDT
Update - We are continuing to investigate this issue.
May 22, 2024 - 10:53 PDT
Investigating - We are aware of an issue impacting accessing various areas of the EHR.
May 22, 2024 - 10:50 PDT
Update - Change Healthcare (CHC) continues to experience a network interruption due to a cyberattack; CHC has brought in law enforcement and Mandiant to assist them. The incident is ongoing, and CHC still does not have a timeline for resolution.
Practice Fusion suspended connectivity to Change Healthcare’s network on 2/21/24 and these connections will remain suspended as long as appropriate.
The CHC cyberattack continues to impact eligibility for payers who process inquiries through Change Healthcare. Practice Fusion has re-routed data flows for some payers who process inquiries through CHC and is working to re-route additional payers. We will provide you with additional updates as they become available.
In the meantime, we encourage you to refer to our Knowledge Base article: https://help.practicefusion.com/s/article/change-healthcare-cybersecurity-event or Change Healthcare’s dashboard for updates on the cybersecurity event itself: https://status.changehealthcare.com/incidents/hqpjz25fn3n7

Apr 17, 2024 - 16:15 PDT
Update - Change Healthcare (CHC) continues to experience a network interruption due to a cyberattack; CHC has brought in law enforcement and Mandiant to assist them. The incident is ongoing, and no timeline has been provided for resolution.
Practice Fusion suspended connectivity to Change Healthcare’s network on 2/21/24 and these connections will remain suspended as long as appropriate.
The CHC cyberattack continues to impact eligibility for payers who process inquiries through Change Healthcare. Practice Fusion has been actively working to mitigate the impact that this cybersecurity event has had on payers who process inquiries through CHC by re-routing data flows through alternate channels where available. We will provide you with additional updates as they become available.
In the meantime, we encourage you to refer to our Knowledge Base article: https://help.practicefusion.com/s/article/change-healthcare-cybersecurity-event or Change Healthcare’s dashboard for updates on the cybersecurity event itself: https://status.changehealthcare.com/incidents/hqpjz25fn3n7

Mar 06, 2024 - 15:17 PST
Update - Change Healthcare (CHC) continues to experience a network interruption due to a cyberattack; CHC has brought in law enforcement and Mandiant to assist them. The incident is ongoing, and no timeline has been provided for resolution.
Practice Fusion suspended connectivity to Change Healthcare’s network on 2/21/24 and these connections will remain suspended as long as appropriate.
The CHC cyberattack continues to impact eligibility for payers who process inquiries through Change Healthcare. Practice Fusion has been actively working to mitigate the impact that this cybersecurity event has had on payers who process inquiries through CHC by re-routing data flows through alternate channels where available. We will provide you with additional updates on our progress as they become available.
In the meantime, we encourage you to refer to Change Healthcare’s dashboard for updates on the cybersecurity event itself: https://status.changehealthcare.com/incidents/hqpjz25fn3n7

Feb 28, 2024 - 11:48 PST
Update - Change Healthcare (CHC) continues to experience a network interruption due to a cyberattack; CHC has brought in law enforcement and Mandiant to assist them. The incident is ongoing, and no timeline has been provided for resolution.
Practice Fusion suspended connectivity to Change Healthcare’s network on 2/21/24 and these connections will remain suspended as long as appropriate.
The CHC cyberattack continues to impact eligibility for payers who process inquiries through Change Healthcare. Practice Fusion has been actively working to mitigate the impact that this cybersecurity event has had on payers who process inquiries through CHC by identifying alternative channels for connection. We will provide you with additional updates on our progress as they become available.
In the meantime, we encourage you to refer to Change Healthcare’s dashboard for updates on the cybersecurity event itself: https://status.changehealthcare.com/incidents/hqpjz25fn3n7

Feb 26, 2024 - 16:40 PST
Update - Change Healthcare continues to experience a network interruption related to a cybersecurity issue; they have engaged security experts who are working to address the matter. Practice Fusion has suspended connectivity with these systems until Change Healthcare has resolved the issue. They expect the disruption to last at least through Tuesday 2/27/24.
This issue continues to impact eligibility for payers that process inquiries through Change Healthcare. We are actively working to mitigate the effects of this interruption, including by re-routing data flows through alternate channels where available, to minimize the impact to your business. We will provide additional updates as they become available. Additionally, you can refer to Change Healthcare’s dashboard for updates: https://status.changehealthcare.com/incidents/hqpjz25fn3n7

Feb 23, 2024 - 15:23 PST
Update - Change Healthcare is continuing to experience a network interruption related to a cyber security issue, and security experts are working to address the matter. They expect the disruption to last at least through the day. Practice Fusion has suspended connectivity with these systems until the issue is resolved. As a result, the Eligibility feature in Practice Fusion may be unavailable. We will provide updates as more information becomes available. Additionally, you can check Change Healthcare's dashboard for updates: https://status.changehealthcare.com/incidents/hqpjz25fn3n7
Feb 22, 2024 - 09:36 PST
Update - Change Healthcare is experiencing a network interruption related to a cyber security issue, and security experts are working to address the matter. Practice Fusion is temporarily suspending connectivity with these systems until the issue is resolved. As a result, the Eligibility feature in Practice Fusion may be unavailable. We will provide updates as more information becomes available. Additionally, you can check Change Healthcare’s dashboard for updates: https://status.changehealthcare.com/incidents/hqpjz25fn3n7
Feb 21, 2024 - 14:48 PST
Identified - Our partner Optum (ChangeHealth) for insurance eligibility checks has reported an outage that may persist the rest of the day. Insurance eligibility checks may fail as a result. We will provide updates as they become available.
Feb 21, 2024 - 13:19 PST
Practice Fusion EHR Operational
90 days ago
99.28 % uptime
Today
Login ? Operational
90 days ago
99.78 % uptime
Today
eRx ? Operational
90 days ago
100.0 % uptime
Today
Charting ? Operational
90 days ago
100.0 % uptime
Today
Documents ? Operational
90 days ago
100.0 % uptime
Today
Laboratory & Radiology ? Operational
90 days ago
100.0 % uptime
Today
Partner Services ? Operational
90 days ago
93.02 % uptime
Today
Schedule ? Operational
90 days ago
100.0 % uptime
Today
Tasks ? Operational
90 days ago
100.0 % uptime
Today
Messaging ? Operational
90 days ago
100.0 % uptime
Today
Reports ? Operational
90 days ago
100.0 % uptime
Today
Patient Fusion PHR ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 22, 2024
Resolved - This incident has been resolved.
May 22, 12:51 PDT
Identified - We are aware of an issue impacting our Integrated Scanning feature. We are working with our partner Dynamsoft to resolve the issue as soon as possible.
May 22, 05:56 PDT
May 21, 2024

No incidents reported.

May 20, 2024
Resolved - This incident has been resolved.
May 20, 08:43 PDT
Investigating - We are aware of an issue impacting delays in receiving lab results. We are working to resolve the issue as soon as possible.
May 20, 06:33 PDT
May 19, 2024

No incidents reported.

May 18, 2024
Resolved - The issue is resolved.
May 18, 07:30 PDT
Monitoring - The issue is resolved.
May 18, 07:28 PDT
Investigating - We are currently investigating this issue.
May 18, 06:25 PDT
May 17, 2024

No incidents reported.

May 16, 2024
Completed - The scheduled maintenance has been completed.
May 16, 23:41 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 23:00 PDT
Scheduled - The EHR will be undergoing scheduled maintenance and will be temporarily unavailable during the time listed.
May 16, 09:14 PDT
May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
Resolved - This incident has been resolved.
May 10, 11:46 PDT
Monitoring - Id.me has implemented a fix and we are monitoring the results.
May 10, 10:59 PDT
Investigating - We are aware of an issue while authenticating with ID.me for e-prescribing controlled substances. We are working to resolve the issue as soon as possible.
May 10, 09:51 PDT
May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.