EHR is online but some users may experience issues with insurance eligibility checks

Incident Report for Practice Fusion

Resolved

This incident has been resolved.

Posted Jun 09, 2023 - 09:56 PDT

Update

Practice Fusion's partner for insurance eligibility checks is continuing to troubleshoot the issue. They do not have an ETA for restoration of service at this time. They have advised to plan for access to be unavailable through tomorrow (June 9) morning.

Posted Jun 08, 2023 - 16:46 PDT

Identified

Practice Fusion's partner service for insurance eligibility checks has confirmed that they are currently experiencing network issues that are significantly impacting application availability. They are working to restore service but do not currently have an ETA.

Posted Jun 08, 2023 - 12:07 PDT

Investigating

We are aware of an issue impacting insurance eligibility checks and we are currently investigating the root cause.

Posted Jun 08, 2023 - 10:06 PDT

This incident affected: Practice Fusion EHR (Partner Services).

Practice Fusion Status