EHR is online but some users may experience issues with Messaging and Fax Referrals

Incident Report for Practice Fusion

Resolved

This incident has been resolved.

Posted Oct 11, 2024 - 11:57 PDT

Update

We are continuing to monitor for any further issues.

Posted Oct 10, 2024 - 15:48 PDT

Monitoring

Updox has implemented a fix but some queued fax messages are still being processed. See https://status.updox.com/ for full detail.

Posted Oct 10, 2024 - 15:47 PDT

Identified

We are aware of an issue impacting Messaging and Fax Referrals due to a interruption to our service provider, Updox. Updox is currently working on a fix. See https://status.updox.com/ for updates.

Posted Oct 10, 2024 - 10:03 PDT

This incident affected: Practice Fusion EHR (Messaging).

Practice Fusion Status