Two-Factor Authentication Code not being sent via text or voice

Incident Report for Practice Fusion

Resolved

This incident has been resolved.

Posted Jun 08, 2023 - 10:34 PDT

Update

We are continuing to monitor for any further issues.

Posted Jun 08, 2023 - 10:17 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 08, 2023 - 10:16 PDT

Identified

The issue has been identified by our 2FA vendor and their engineers are actively working on a fix. Additional updates will be posted once the issue is resolved.

Some users may receive authentication codes.

Posted Jun 08, 2023 - 07:48 PDT

Investigating

We are currently aware of an issue with Two-Factor Authentication codes not being sent for login verification.

Posted Jun 08, 2023 - 07:33 PDT